Chat Room

“The single biggest problem in communication is the illusion that it has taken place” – George Bernard Shaw 
Scenario
ABC Suites (Pty) Ltd
The Challenge:
The new normal at ABC Suites (post the Covid -19 Lockdown) is that approximately 1/3rd of the staff, at any one time, are in the office – the rest are working from home. This means that close communication has become even more important. The traditional internet-based Meeting Solutions, while effective, are proving expensive in terms of data and bandwidth requirements. Endless video and audio calls is also resulting in ‘Meeting Fatigue’

Justin Thyme (IT Manager), was tasked to research a simple chat room offering that uses minimal bandwidth and is quick & easy to use on a desktop, tablet, laptop or mobile phone.

How ABC Suites uses epic:
Justin discovered that epic, which was already in use across the company, had just such a solution!

Although the epic chat-room does not involve video or audio (chats are typed) staff liked the fact that it was simple to set up, used minimal data, and was mobile App enabled.

A surprising factor that makes it all the more popular for those working from home is that it doesn't matter what you look like or what noise (dogs, kids, etc) is going on in the background because nobody could see or hear you anyway!

In fact, you can move around the house, using your mobile, while still being fully engaged in the meeting – and nobody in the chat room is any the wiser.
"Helping organisations get their people passionately focused on the priorities that really matter"

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